First, let me disclaim by saying I haven't yet addressed this with the Company's management, I'm simply making an account of what I have seen consistently at the Tosa Baskin Robbins.
It's not pretty.
I've been going to this location since I was a kid. When I was a teenager I'd ride my bike there. As an adult, I sneak away after dinner for a scoop at least four times a month.
But in the past year, some very disturbing things have been observed by me:
- Nothing is cleaned up, ever
- Employees eating on the job, and then serving people.
- Employees futsing with their hair and putting it up under their hats, and then serving people.
- Crap all over the fronts of their shirts, all the time, every day.
Now, the piece de resistance. Last night I was there, and a woman of about 45-50 years of age was about to serve me. She wiped her nose on the back of her hand. Yes, she did.
I placed my order, and she went into the back room. Maybe she realized what she just did and went to wash her hands.
Nope. She brought back a tub of ice cream. She proceeded to serve me. Then, she wiped her nose again.
I had enough. I said, ma'am, don't wipe your nose on the back of your hand when you're serving people.
She said - and I quote "I used the back of my arm". Snotty too. Wouldn't you expect that from a five year old??
Then very condescendingly, she said, "Can I help the next person in line".
I have the manager's name but I didn't realize that BR is a franchise operation. I plan to report all of the above to the corporate entity, but in conjunction with this, I am going to report them to the health department. It's very clear that the owner/manager is aware of how unkempt and unclean the place is, but Tosa is full of young families and is the only ice cream joint around. I imagine their business won't be affected. Unless it's closed.