Tuesday, September 19, 2006

I Haven't Forgotten You, Ashley Furniture

It's been a while since I last blogged about Ashley Furniture (Franklin store), and for good reason. The mere thought makes my blood boil. I recently got my new store card in the mail. When I get around to it, I plan to do a video blog here of me shreading the thing. The only way you could get me into an Ashley Furniture store would be to give me store credit. I might be able to suck it up long enough to pick out some free decorations off the show room floor.

I will never again buy anything that requires shipping. Once Ashley has your money, they've got you by the short hairs. I can't tell you how many times I've heard stories about bad furniture deliveries, only to spoil the ending by asking if they ordered from Ashley Furniture. Better yet, most of the stories involve the Franklin store. Only after our year-long ordeal did I check the Better Business Bureau. The results are embarassing. Note the number of customer service and delivery complaints. These were people who were hacked off enough to report it. We haven't filed a report, mostly because I've just felt so defeated by the whole process that I don't want to think about it anymore.

The furniture we have now still isn't right. The color match is tolerable, but noticably off. We settled for what we have because every time the technitians touch it they make it worse! The stain is supposed to be a very deep red (it's called "merlot"). Whenever the techs patch up our furniture they paint it black. We've received no discount for accepting a floor model after three shipments that didn't match, and they haven't been apologetic at all.

Kelly and I were thinking that Ashley would be a good name if we have a daughter. Then, I realized that the poor child might develop a complex because of all the times we look into our dining room (or see a commercial) and cuss at the furniture.


Anonymous triticale said...

This is why we buy our furniture off the floor at the St Vincent De Paul store. It takes us less time to find something we like than it took you to try to settle this, and costs a whole bunch less.

9:46 PM  
Blogger Linda said...

I just ran across your blog. You may want to add La Z Boy furniture to your s**t list. Here's my story


I also filed a complaint on-line at ripoffreport.com. You may want to check out this site.

12:10 PM  
Blogger Sharlotte said...

I find your blog very interesting. Furniture is a very important part of your home. And it is important to find not rather expensive, quality and nice items. It seems that Ashley Furniture is one of the most popular among the customers. Form a very informative site http://www.pissedconsumer.com I learned about all the advantages and disadvantages of the products and services of the company. There you can also find customer reviews on the inventory of the company.

3:37 PM  
Blogger Lesly said...

Hello. I find your blog very interesting. I love decorating houses and I do know a lot about modern trends and furniture. I think that it is a great idea to discuss furniture fashion and quality trends. I would like to say a few words about Ashley Furniture. I think it is great. The price corresponds to the quality. From www.pissedconsumer.com I learned that some customers are disappointed with the company. Browse the site to learn about disadvantages of Ashley Furniture.

3:23 PM  
Blogger Spencer and Tricia said...

I have just received a shipment from Ashley Furniture. They were great! Although I was disappointed with the fact that I paid for the furniture the day I ordered it, and didn't receive the shipment for a month. I truly think it should be charged upon delivery. Otherwise quality is what you pay for. Not the best, but not the worst.

10:27 AM  
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12:40 AM  
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12:53 AM  
Blogger mark said...

I've found that both gimmick perks they give you at the time of purchase have truned out to be scams. The free gas and the Visa voucher. also never use the GRoup TRS for yfinancing your furniture. It is a high interest rip off with repo man mentality.

11:10 AM  
Blogger Michael said...

Ashley Furniture is absolutely the worst furniture company we have ever dealt with....the furniture is not bad...it's the delivery THAT NEVER HAPPENS. We paid cash for furniture on June 5 and it is now the end of August and still no furniture. Every time we call, we are told two more weeks. When we wanted to cancel our order, we discovered our cash receipt had a written disclaimer that stated if we cancel our order they can keep 30% of our cash. DO NOT BUY FROM THIS COMPANY. Horrible. I am not sure if we will ever have furniture.

10:29 AM  
Blogger David James said...

Nice blog!!
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1:41 PM  
Blogger woolmer said...

Nice Blog!! Metroloft Furniture is one of the kids loft furniture which has huge collections of Discount Furniture.

1:00 AM  
Blogger ruzzy said...

If you're looking for affordable contemporary or simply leather furniture for your living or drawing room, look no further. Casa Modern has some of the best personalized Leather Sofa Furniture best suited for typical Indian country and urban homes.

1:10 AM  
Anonymous Anonymous said...

Ashley Furniture in Catonsville, MD is the absolute worse! I purchased furniture on July 30th and it is Sept 7th and I have not received it yet. I called today and the Ashley Furniture rep stated "ummm, your table is here, but we won't deliver it until Sept. 17th". In what world is this okay?!!! I am now waiting on a call back from the manager...and have been waiting for the last 45 minutes.

6:27 PM  
Anonymous Woodworking Plans said...

Lazy boy are the best store. Ashley doesnt stand a chance. I bought a nice sofa a while back I was surprised of the bad quality of the leather and i never went back. The Brick Furniture and La Z Boy are my new heros

9:42 AM  
Anonymous Anonymous said...

I'm sorry to say that Ashley in Shallotte NC can be an add on to the sh** list!

5:40 AM  
Anonymous shed plans said...

Yes, it's really frustrating to received bad furniture, once they delivered it to you, they're gone.

1:39 AM  
Anonymous Anonymous said...

Add the Daytona Beach store to the same S### list.

36 hours (at 8pm) before delivery a call came in stating half my bedroom delivery was on back order.

I suggested they deliver the floor sample to my home while my piece was on back order. Let the store be inconvenienced, not the customer. Isn't the customer always right -- oh, except after they've charged your credit card.

Don't shop Ashley Furniture.

7:27 AM  
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3:06 PM  
Anonymous Ashley Furniture said...

Use the new home living furniture can make your interior compact.

1:57 PM  
Anonymous Furniture Chicago said...

this is why i always buy furniture from a smaller dealer ... you got sorta a more personal service

5:51 AM  
Anonymous kitchen furniture said...

You are absolutely right saying that everyona deserve to eb treated with respect.

8:10 AM  
Anonymous office furniture said...

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4:08 AM  
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1:51 PM  
Anonymous Hannah said...

Thanks so much for sharing your honest reviews! Some of those items I didn't even know were from Ikea! I just wish there was one closer to me!! I know I'd be there more often! Have a wonderful weekend!

7:55 AM  
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